I have a scenario in Make where an outbound call is triggered when a tag is added to a contact in GoHighLevel (GHL). I want one assistant to handle these outbound calls. However, if the contact calls back the same phone number, I need a different assistant to handle the inbound call. I tried assigning a different assistant in the phone number settings, but it doesn't save. Is there a way to achieve this? https://cdn.discordapp.com/attachments/1311313893678776340/1311313894093885480/Screenshot_2024-11-27_124954.png?ex=674867bb&is=6747163b&hm=52bf247833cd9abc0254edfda424d0b6966bb422d652f358e6f95ea2a62ed8c4&

yes! you can trigger the call using api call endpoint and choose which number to use, the linked agent in inbound can be whatever you want

i need a different assistant to handle outbound calls though, how can this be done?

@Joe Merritt Certainly! To handle this scenario, you can use the

assistant

field to specify a temporary assistant for each outbound call when you trigger it from Make. For the inbound calls, you should set a default assistant using the

assistantId

field in the phone number settings. Here's how you can set it up: 1. For outbound calls: - When you set up the action in Make to trigger an outbound call upon a tag being added in GHL, specify the temporary assistant in the

assistant

field of the

/call/phone

endpoint. 2. For inbound calls: - In the phone number settings, you should specify the

assistantId

of the assistant you want to handle all inbound calls. If you're having trouble saving this setting, it might be a technical issue or a step might be missed in the process. If you've tried to set the

assistantId

for inbound calls and it's not saving, it could be due to a technical glitch or an error in the process. In this case, I would recommend reaching out to support for further assistance to ensure that the settings are correctly applied. Would you like to proceed with setting up the outbound call with a temporary assistant, or do you need assistance with the inbound call settings?

the outbound form is not a production feature, is just to test manually a call, DM me if you want (i'm not a freelancer or anything, just want to help if i can)

i think ive fixed it ive set the inbound caller in the phone number settings and put a different assisant id in make for the outbound caller