Vapi is the Voice AI platform for developers.

Vapi AI

The office sounds don't sounds when I am making normal phone calls. The office sounds is enabled in VAPI and I can hear it in the web tests but when it comes to the phone number nothing works. We are using the SIP trunking connection to the phone line.
This is the Call ID: 6e878e58-6a71-4697-a9fa-9514616e7193

<@1218187104300040304>
I'm sorry to hear that you're experiencing issues with the office background sounds not working during your normal phone calls. To assist you better, I'll need to check a few details regarding your setup. Could you please confirm if the background sound feature is correctly configured for calls made through the SIP trunking connection? Additionally, it would be helpful to know if there have been any recent changes to your configuration that might have affected this feature.

You can continue this conversation by mentioning me in the message.

<@1218187104300040304> allow me sometime to get back to you on this(to do diagnosis), as you have mentioned it's not audible in the call, but audible in the call recording and your using SIP.

<@1218187104300040304> Hey there, I looked into the issue, and it seems like the background sound details are something best discussed with your SIP provider. They would have the most insight into why the sound isn't being played back on their end. Unfortunately, I don't have additional information about the specific cause.

Do let me know how can I contribute in helping you out with this.

<@865531204849500190> Thank you. It was a problem from the SIP like you said

<@865531204849500190> How is everything man? I am having problems with the SIP trunking connection for outbound calls. I am getting a request 400 for the API and it says that Vapi can't dial outbound yet. Could you please give me a hand with it?

<@1218187104300040304> can you create a new support ticket for this issue and share the callId, and PCAP file over there.

I have already created a new support ticket with the issue