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I deleted my phone number before my subscription was renewed in August, and I keep being charged $2.00 per month even though I don't have a phone number in my VAPI account anymore. On the Billing page, there is no way to cancel the renewal. And I have been contacting Support since August 12th, and I followed up a couple times, and I still haven't heard anything back. This is unacceptable business practice and needs to be resolved right away. And I am expecting my money back for the 3 months I was charged for no reason.

<@1303086416842199156>
I'm really sorry to hear about the trouble you've been experiencing with the billing issue and the lack of response from support. I understand how frustrating this must be for you. Let's make sure we get this resolved promptly.

To address this, I will need to escalate the issue to our billing department to ensure that the charges are stopped and to initiate the process for a refund for the months you were incorrectly billed. 

Could you please provide me with your account details or the ticket number from your previous support requests so I can look into this further and take the necessary steps to resolve the issue?

Rest assured, we are committed to providing a positive experience and we'll work to correct this situation as quickly as possible.

You can continue this conversation by mentioning me in the message.

<@1303086416842199156> can you share your organization-Id so i can look into billing portal.

If you don't mind can you share the email address you have used to send email.

<@865531204849500190> - I sent you a DM with both. Thanks!

<@1303086416842199156> the refund has been processed and the phone number subscription has been cancelled.

<@865531204849500190> - Am I only reimbursed for one month even though I have been paying for 4 months for something that was deactivated already?

<@1303086416842199156> can you share the orgid?