Can't use this voice from 11labs
# support
f
ID: wP7XBmkAmRwrjtfK2KeY It says user not found when I try to add this voice to my library. Says voice not found when I try to put it as id manually inside an agent's config.
v
@fairall I'm sorry to hear that you're experiencing issues adding a voice to your library. It seems like there might be a mismatch or an error with the voice ID you're trying to use. Could you please confirm the exact voice ID you're attempting to add? Once I have the correct voice ID, I can assist you further in resolving this issue.
You can continue this conversation by mentioning me in the message.
f
This is the voice ID: wP7XBmkAmRwrjtfK2KeY @Vapi
v
@fairall Thank you for providing the voice ID. It appears that the voice ID
wP7XBmkAmRwrjtfK2KeY
you're trying to use is not being recognized. This could be due to several reasons such as the voice ID not existing in the system, a typo in the voice ID, or an issue with the service itself. To assist you further, I would recommend checking the following: 1. Verify that the voice ID is correct and that there are no typos. 2. Ensure that the voice ID is available and supported by the system you are using. 3. If the voice ID is correct and should be available, there might be a temporary issue with the service. If after these checks the issue persists, please reach out to support for more detailed assistance. They will be able to look into the system directly and provide you with a resolution. Would you like me to guide you on how to contact support or is there anything else I can assist you with?
s
@fairall ~(11labs) Basically, you had a voice in your account from the Voice Library, but the owner decided to remove it. After the notice period ended, they deleted their account. Now, the system is stuck trying to access that account, even though it’s gone.
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