Hello, When I configure the Gladia transcriber with the language set to French ("fr"), I notice that the log messages are displayed in English. Is this a bug? I’d like to clarify whether the transcription for French is functioning correctly and the issue is only with the logs, or if this indicates that Gladia with the French language setting is not working as intended, and I should avoid using it. Thank you for your help!

@Noah Hello! The language setting for the Gladia transcriber primarily affects the transcription process, ensuring that the audio you submit is transcribed accurately in the French language. The log messages being in English does not necessarily indicate a bug or a problem with the transcription service itself. It's possible that the log messages are standardized in English for consistency or due to the system's current configuration. If you're concerned about the functionality of the French transcription, I would recommend testing it with a sample audio file to see if the transcriptions are accurate. If you encounter any issues with the transcription quality or if you believe the language setting is not being applied correctly, please let us know, and we can investigate further. For now, you can continue using the Gladia transcriber for French audio, and if you need any assistance or have further questions, feel free to reach out.

@Vapi Since I started using Gladia and my logs are in English, I sometimes get responses in English. Are you sure that the voice is correctly translated into French, that the result is also in French, and that this issue is only due to the logs?

@Noah I understand your concern. If you have set the language to French ("fr") for the Gladia transcriber and you're receiving responses in English, it's important to ensure that the language setting is being applied correctly to the transcription process. The logs being in English might be a separate matter and not indicative of the transcription language settings. However, if you're receiving transcriptions in English instead of French, this could be an issue that needs to be addressed. To confirm that the voice is being correctly transcribed into French and that the results you receive are in French as intended, you may want to perform a test with a known French audio sample and verify the output. If the transcription is not in French, or if you have any doubts about the service's performance, please let us know so we can assist you further. If you'd like, I can guide you through the process of testing the transcription service with a French audio sample. Would you like to proceed with that?

@Vapi Here a example of a user message : { "role": "user", "time": 1733156629791.465, "endTime": 1733156635527.895, "message": " Yes hello, it's 2 5 8 two zero zero 1.", "duration": 100.5168125, "secondsFromStart": 28.606465000000007 }

@Noah Thank you for providing an example of a user message. Based on the message content, it appears to be a transcription of spoken numbers in English. If this was intended to be transcribed in French and the language setting was correctly set to French ("fr"), the transcription should reflect the French pronunciation of numbers. If the audio input was indeed in French and the transcription service returned numbers in English, this could suggest that there might be an issue with the language setting not being applied correctly during the transcription process. To address this, you may want to: 1. Double-check the language settings to ensure that French is selected. 2. Verify that the audio input is clear and unambiguous. 3. Test the transcription service again with a French audio sample to see if the issue persists. If the problem continues and you're not getting transcriptions in French when you expect to, please reach out for further support. We're here to help ensure that the service works as intended for your needs.

@Vapi Everything is correct; however, it doesn't change anything. I don't understand why this behavior only occurs with Gladia.

@Noah I'm sorry to hear that the issue persists. If you've confirmed that the settings are correct and the audio input is in French, but the transcription results are still in English, this could indeed be an issue specific to the Gladia transcriber service. In this case, it would be best to report this behavior to the support team or the developers of Gladia. They will be able to investigate the matter more deeply, considering all the technical details of their service. They may need to check if there's a bug or a configuration issue that's causing the language setting not to be respected during the transcription process. Please reach out to the Gladia support team with the details of the issue, including the settings you've used, the nature of the audio input, and the unexpected English transcriptions. They should be able to provide you with a resolution or a workaround. If there's anything else I can assist you with, please let me know!

@Vapi Could I get assistance from a member of your team to determine if the bug is on my side or not?

@Noah Absolutely, I'd be glad to assist you further in determining whether the issue is on your side or if it's a problem with the Gladia transcriber service. To proceed, we would need to perform a few checks: 1. Verify the language settings in your Gladia transcriber configuration to ensure that French ("fr") is selected. 2. Confirm that the audio files you are using for transcription are indeed in French and that the spoken content is clear. 3. Review any documentation or support resources provided by Gladia to ensure there are no additional steps or settings required for French language transcription. 4. If possible, test the transcription service with a different French audio file to see if the issue is consistent across various inputs. If after these checks the problem still exists, it would be advisable to contact Gladia's support team with detailed information about the issue, including the steps you've taken to troubleshoot and any relevant configurations or logs. If you need assistance with any of these steps or have specific questions about the process, please let me know, and I'll do my best to guide you through it.

@Noah the transcription logs must be in french language, can you share the call id?

Thank you, but you already resolved the issue through another ticket opened by someone else, which I joined later. I have set Gladia to "atomic multiple languages" mode. If there's a better option available, I'm open to it, but for now, it works fine.

Hello, i confirm the behaviour encountered by Noah, i have the same issue

Hey @zamzam To help track down this issue, could you share(in new #1211483291191083018 ticket): - The call ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help me figure out what went wrong!

HI @ShubhamBajaj i also made some tests in spanish and same issue: # full spanish conversation: - call id: 72b32533-eeae-408f-ae9f-133594248779 -> the transcript is mixed in english french spanish, even when the users talks in Spanish

@zamzam would you mind creating a new support ticket .