Random agent voice on call
# support
s
The call randomnly changed from our selected male voice to a random female voice for the call. Can we please check what happened for this call. https://dashboard.vapi.ai/calls?callId=47e761c9-c62a-4ac3-a863-a45327e396f9
v
@Shivam Sharma I'm sorry to hear that you experienced an unexpected change in the voice during your call. To investigate this issue, I would recommend checking the call logs and settings in your VAPI dashboard for the specific call ID you've provided. Look for any anomalies or configurations that might have led to the voice change. If everything seems correct on your end, it might be a good idea to reach out to our support team for a more in-depth investigation. Please let me know if you would like assistance with checking the settings or if you need further support on this matter.
You can continue this conversation by mentioning me in the message.
s
@Shivam Sharma you can configure the fallback voice, and learn about it from here https://docs.vapi.ai/voice-fallback-plan
logs
šŸ”µ 16:53:42:865 TTS 11labs has failed. Falling back to TTS cartesia
s
@Shubham Bajaj we had another call where one of the services failed, is it possible to end the call in those cases and not switch to a seecond voice?
and also, is it possible for us to get a message when a service is down, so we can stop making calls from our side?
Will the call end if I enter a voice id that does not exist? "fallbackPlan": { "voices": [ { "provider": "11labs", "voiceId": "XXXX" }, ] } },
s
No It won't end the call!!
s
how can I end the call then?
s
Add it as feature request, works for you?
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