Strange static sound on the first part of the call
# supportd
Darkhan
12/02/2024, 6:58 PMCan we check on our agents? there is a static sound on the first part of the call and its happening to all customer's calls.
Call ids:
8ea28e4f-ec2b-44d1-b76f-0a4ebbf1d2c1
2f4ac286-eaa4-45bf-8704-21ec27c0a712
081cfa0f-fc48-47d7-9c2f-bc86f4e08069
Darkhan
12/02/2024, 6:58 PM@User
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Vapi
12/02/2024, 7:01 PMmessage has been deleted
Vapi
12/02/2024, 7:01 PM@Darkhan
I understand you're experiencing static noise at the beginning of calls across multiple customer interactions. To address this issue, we'll need to investigate the call quality and any potential technical problems that might be causing the static sound.
Unfortunately, I don't have the capability to directly check call quality or access call records. However, I would recommend reaching out to your technical support team or the service provider for your voice API. They should have the necessary tools to analyze the call IDs you've provided and determine the source of the static noise.
If you need further assistance or if there's anything else I can help you with, please let me know!
Vapi
12/02/2024, 7:01 PMYou can continue this conversation by mentioning me in the message.
Vapi
12/02/2024, 7:01 PMGot it. Tagging @User for additional help.
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Shubham Bajaj
12/04/2024, 9:59 PM@Darkhan let me check with the team, I will update you on this. If I don't reply within 24 hours please ping me.
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Darkhan
12/04/2024, 11:26 PM👍
Darkhan
12/09/2024, 11:57 AM@Shubham Bajaj any news? It is massive
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Shubham Bajaj
12/10/2024, 9:42 PM@Darkhan we have found the cause of the issue and currently working on it solution once we push it I will update you.
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