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# support
j
What is the most efficient transcriber available to VAPI? I am currently using deepgram. I would like to test each transcriber to find which is the best. Currently deepgram have a hardtime understanding an ID number as the user dictates it clearly and properly despite giving clear instructions on how to identify and get a valid ID number. So, I would like to know your advice if you already have an experience with the top or best transcriber in VAPI. Thank you...
v
@jay Both Deepgram and Talkscriber have their own strengths and are efficient in different scenarios. Deepgram is known for its robust models and ability to handle various accents and noisy environments, while Talkscriber is praised for its precision with clear speech. Since you're experiencing issues with Deepgram's transcription of ID numbers, it might be worth trying out Talkscriber to see if it performs better for your specific use case. It's important to note that the performance can vary based on the audio quality, speaker's accent, and background noise. I recommend running a few tests with Talkscriber using the same audio samples you've tried with Deepgram. This way, you can directly compare the accuracy of both transcribers, especially for the ID numbers that are causing issues. Would you like to proceed with setting up a test for Talkscriber? If so, I can guide you through the process or provide you with the necessary information to get started.
You can continue this conversation by mentioning me in the message.
s
Hey @jay To help track down this issue, could you share: - The call ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help me figure out what went wrong!
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