I am working with VAPI, but I have a question. When I start calling someone, a bot always appears asking to choose a number to continue and talk with the assistant. Why is this happening? I am still using the free account, and I am spending the available balance first before adding more funds (Does this affect anything?).

@Jao It sounds like you're encountering an interactive voice response (IVR) system when you initiate calls with VAPI. This is a standard feature for directing calls based on user input, such as pressing a number to choose an option. The appearance of the bot and the IVR system is part of the call flow design and is not directly related to the type of account or balance you have. The IVR system is likely configured to help route the call to the appropriate assistant or department based on the caller's choices. This is a common practice to improve the user experience and ensure that callers are directed to the right service or support team. If you're looking to customize this experience or have specific requirements for how calls should be handled, you may need to adjust the settings in your VAPI account or provide a specific

assistantId

for the phone numbers you are calling. This way, you can bypass the IVR system and connect directly with the desired assistant. If you need further assistance with configuring your call flow or have other questions about your account, please let me know, and I'll be happy to help!

@UserI understand, but the problem is that I can talk to the assistant only after pressing the number. That’s why I believe the issue is not related to the assistantId. I would like to be able to talk directly to the assistant without having to go through this interactive step.

@Jao you need to upgrade your telephony account to a paid accoint from trial account.