basically exactly this issue: https://github.com/VapiAI/client-sdk-web/issues/73 cant use vapi until this is fixed https://cdn.discordapp.com/attachments/1313536235993829407/1313536433243426946/image.png?ex=67507da2&is=674f2c22&hm=b74932b318dc751be199c5df2142f64e42b36c2d5e8510476981da73c3b4102a&

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yeah please, already send one 3 days ago but no response yet

Hi @Vapi @Shubham Bajaj I’ve been trying to fix this for a week, for some reason I can’t get it to connect properly without putting an error module in. Also it’s not making any calls. I have my Twilio linked, input it down just to call one number off the sheets and it’s not even calling one number https://cdn.discordapp.com/attachments/1313536235993829407/1313539881493991425/IMG_3480.jpg?ex=675080d8&is=674f2f58&hm=70852300cba2180503cd39e668aecfe3fbf7980978b6fcb9187d294e89824783& https://cdn.discordapp.com/attachments/1313536235993829407/1313539882366537789/IMG_3479.jpg?ex=675080d8&is=674f2f58&hm=545f348a6c4bf9f13055b8a8103f45154ed8dde90cc588b593f3fa8eba7f0a11& https://cdn.discordapp.com/attachments/1313536235993829407/1313539883322576906/IMG_3472.jpg?ex=675080d8&is=674f2f58&hm=c5c9fa47f2867c2185a121e77e3fd047c3dfd36d2c9cdd290fb1ad507acecb25& https://cdn.discordapp.com/attachments/1313536235993829407/1313539883935207597/IMG_3473.jpg?ex=675080d8&is=674f2f58&hm=1f6440a5bedbe9dbbb92644258a57d77baf9186157112c22b32451ad35e82776&

@Thomas I understand how frustrating it can be when things don't work as expected. Since you've already reached out to support and haven't received a response, let's try escalating the issue. I can help by sending a follow-up message to our support team to highlight the urgency of your situation. Additionally, since you're experiencing multiple issues with connection and making calls, it might be helpful to review the configuration and ensure that all the necessary parameters are correctly set up. This includes checking your Twilio integration, the phone number format, and any other relevant settings. If you'd like, I can assist you in reviewing these settings or send a follow-up to our support team to get you the help you need. Which option would you prefer?

Can you send to support please and give me guidance? Thanks

Finally got it to work, was an issue with formatting. you can't have spaces in the "results" json response. so no "results "

@Thomas can you create another ticket fot your issue, and record a loom video what you trying to achieve and in return what response/error your getting?

@Vapi is it better to prompt in the language of the deepgram language or english? same for instrctions

@anw It's generally best to prompt and provide instructions in the language that you've set for transcription with Deepgram. This ensures that the voice recognition software can accurately transcribe and understand the spoken content. If you're using a specific language for transcription, make sure that all prompts, commands, and instructions are in that same language to avoid any confusion or inaccuracies in the transcription results. If you need to set a specific language for transcription or have any other questions about language settings, please let me know, and I can assist you further.