@Jao It sounds like you're encountering an Interactive Voice Response (IVR) system before reaching the assistant. This IVR step is not typically related to the type of account (free or paid) you have, nor should it be affected by your balance. It's possible that this IVR step is part of the call flow configuration within your VAPI setup. To bypass this IVR step and connect directly to the assistant, you'll need to adjust your call flow configuration. This could involve modifying the settings in your VAPI dashboard or updating the code that handles incoming calls if you're using a webhook to manage call logic. If you have access to the configuration, look for the part of the call flow that specifies the IVR menu and see if you can either remove it or change the logic so that the call connects directly to the assistant without requiring input from the caller. If you're not sure how to make these changes or if you don't have access to the necessary settings, please reach out to the support team for more detailed assistance on how to modify your call flow to connect directly to the assistant.

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