"endCallFunctionEnabled": true BUT the AI is not e...
# support
r
Ex: "forwardingPhoneNumber": "+123456789", "firstMessage": "Hi this is Kayley from BLANK. How's it goin?\"", "voicemailMessage": "Just wanted to give you a quick call to thank you for choosing BLANK and to make sure your technician took good care of you. Have a great day!", * "endCallFunctionEnabled": true,* "transcriber": { "model": "nova-2", "language": "en", "provider": "deepgram" am I missing something?
v
@Regina It looks like you've provided a good amount of information for a voice API setup. However, there are a few details that might need clarification or addition: 1. **Assistant ID**: The
assistantId
is not provided. This is usually required to identify which assistant or service account is handling the call. 2. **Keywords**: Under the transcriber settings, the
keywords
array is empty. If you want to track certain keywords during transcription, you should list them there. 3. **Smart Formatting**: The
smartFormat
option is not mentioned in the transcriber settings. If you want to enable smart formatting to automatically punctuate and capitalize the transcript, you should specify this. 4. **End Call Function**: You've indicated that the
endCallFunctionEnabled
is true, but you haven't provided the name or details of the function that should be called at the end of the call. 5. **Forwarded Phone Number**: The
forwardedPhoneNumber
is provided as "+123456789", but make sure this is the correct number where calls should be forwarded. 6. **First Message**: The
firstMessage
has a placeholder "BLANK" which should be replaced with the actual company name or relevant information. 7. **Voicemail Message**: Similarly, the
voicemailMessage
contains "BLANK" which should be filled in with the appropriate content. If you need assistance with setting any of these parameters or have other questions, feel free to ask!
You can continue this conversation by mentioning me in the message.
r
Assistant ID: fc455223-df38-42f7-9ba3-94134a2a50cd
v
Got it. Tagging @User for additional help.
r
Hello?
Hello? @User
s
@Regina can you please share the call id?
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