There are roughly 25 charges of $10 each in last 5 days for account prod@phoneninjas.ai Is this the right place to report this?

@Achal Absolutely, you've come to the right place to report any billing concerns. I can help you look into the charges on the account prod@phoneninjas.ai. To proceed, could you please provide me with any additional details or reference numbers related to these charges? This will help me investigate the issue more efficiently.

You can see them all in the account payment history section in VAPI and also on my credit card transactions on my side. Here is one invoice number ff0d8858-674d-4302-b32c-b6ee9bfde3e2

@Achal Thank you for providing the invoice number. I will look into the payment history for the account associated with prod@phoneninjas.ai and review the charges. If there has been any error or misunderstanding, we will work to resolve it promptly. Please hold on for a moment while I check the details for you. In the meantime, if you notice any additional discrepancies or have further information that could assist in the investigation, please feel free to share it.

@Achal did you set your wallet threshold value to 10 before?

No I did not set the threshold to $10 but it looks like the default was set to $10 and after I noticed the issues I changed it to $100. Our average spend for a month is around $900 but this autocharge alone was $10 * 25 = $2500 and I don't see any inovice for it. Could you reverse these charges because our volumnes haven't gone much significantly. This is a major issue in billing.

Looping in @bryant

Hi @Achal your total costs for the past 2 weeks have been roughly 600 dollars

Can you please reverse the 25 X $10 charges on my account ? If our usage is only $600 why are we charged $2500 ? Please reverse the overcharges.

Hi achal, your usage was 600, and your total auto-reload was 250. As your auto-reload was set with a threshold of 10 and reload of 10, the auto-reload was triggered this many times

Why don't you believe me when I say that my card was charged over 25 times $10 each time. I will email you credit card transactions and screenshots from Vapi dashboard. This is very annoying and difficult! Is there an email you prefer to email other than support@vapi.ai ?

@Achal he has already mentioned why your were charged 25 times, what's confusing you here?

Sorry my bad. I miss read it. Is there still a monthly invoice that I will get ?

We have switched to credit based billing so you won't be able to get invoice at the end of month (cummulative invoice).

There has been a history of issues with my account with overcharges. Looks like the only option will be for me to manually tally the invoices at end of the month? Even for $100 charges that happened recently is there a way to match call volume or minutes to credits consumed? Right now the invoice just says 100 credits

@Achal I remember all of the pass issues, but now our billing has changed and all those issues have been fixed by @bryant .

OK Than you very much for the assurance that the issues have been fixed. Please close this ticket.