Quota Error
# support
z
Hi, I am getting this error when I try to start a conversation with my assistant or squad: Voice failed (reason: {"detail":{"status":"quota_exceeded","message":"This request exceeds your quota of 10000. You have 0 credits remaining, while 48 credits are required for this request."}}) I don't understand that because I just added another 10$ and my credit is definitely not at 0. So why is this happening??
v
@zako Hello! I'm sorry to hear you're experiencing issues with your quota. It seems like there might be a discrepancy between your account credits and the system's recognition of your balance. To resolve this, I would recommend checking your account details to confirm the credit top-up was successful and is reflecting correctly. If everything seems in order on your end, it's possible there might be a delay or an issue with the system updating your credit balance. If after checking your account the issue persists, please reach out to support with the details of your top-up transaction and the error message you received. They will be able to investigate further and assist you in resolving this discrepancy. Please let me know if there's anything else I can help you with!
You can continue this conversation by mentioning me in the message.
z
Here is the ID of the sucessful payment: 6d6e6768-4b09-423f-ae0f-30d750698c3d So yeah I think the error is on your end?
Sorryyyy, it was an error because I am using an elevenlabs voice and it is this quota that is out! My bad my bad.