Hello! When trying to use a prebuilt playht voice, it doesn't work. The assistant does not speak during the call, but it does work with other voices just not this one. Could it be that not all playht voices work? This is the voice: { "value": "pt-PT-Standard-D", "name": "Beatriz", "language": "Portuguese", "voiceType": "Standard", "languageCode": "pt-PT", "gender": "Female", "service": "gc", "sample": "https://www.googleapis.com/download/storage/v1/b/play-68705.appspot.com/o/pt-PT-Standard-D.mp3?generation=1577739152232305&alt=media" }, I am putting "pt-PT-Standard-D" as a voice id and "playht" as a provider Thank you!

@Arcu Hello! I'm sorry to hear that you're experiencing issues with the PlayHT voice not working during calls. It's possible that there might be a compatibility issue or a specific requirement for the voice you're trying to use. To help you better, could you please confirm if you have set your PlayHT provider key correctly in your VAPI settings? Additionally, ensure that the voice ID and provider are correctly entered in the API call. If everything seems to be set up correctly, it might be a specific issue with the "pt-PT-Standard-D" voice. In that case, I would recommend reaching out to PlayHT support to check if there are any known issues or additional steps required to use this particular voice. If you need further assistance or if there's anything else I can help you with, please let me know!

@Arcu Great to hear that everything is set up correctly. If the issue persists despite the correct setup, it might be a temporary problem with the specific PlayHT voice or a compatibility issue with the VAPI system. In this case, I would recommend the following steps: 1. Double-check the voice ID and provider information to ensure there are no typos or mismatches. 2. Test the voice again to see if the issue was temporary. 3. If the problem continues, try using an alternative voice to confirm if the issue is isolated to "pt-PT-Standard-D". 4. Contact PlayHT support to inquire about any potential issues with the "Beatriz" voice. If you've already tried these steps and the issue remains unresolved, please let me know, and we can explore further options to assist you.

Hey @Arcu the voice is missing in our end, let me try to get the voice added.

amazing! thank you