My http is now connecting to my vapi but it’s not ...
# supportt
Thomas
12/04/2024, 6:56 PMHi , I’m trying to make an outbound call and my make scenario is running and completes but my the numbers on my google sheets is not connecting.
I have a 45 second video showing that my make scenario is running and completing and it’s showing that I’m doing everything right , also my vapi makes a call within Vapi documents but when the HTTP requests goes to Vapi it’s not triggering the call.
It says no assistante connected as in the image.
Can someone walk me through this ?
https://cdn.discordapp.com/attachments/1313941949971169412/1313941950889590877/IMG_3495.jpg?ex=6751f74c&is=6750a5cc&hm=e9c908a6b005ea8a297a0f01877c1d629a0cd8883bd8194022e18c72c69b7c2e&
https://cdn.discordapp.com/attachments/1313941949971169412/1313941951560683661/IMG_3499.jpg?ex=6751f74d&is=6750a5cd&hm=16f24e4de8b7e292e6ded3d7cf3af2e460c2fa08195ae78b0f0caca32f0f3605&
https://cdn.discordapp.com/attachments/1313941949971169412/1313941953175621692/IMG_3489.png?ex=6751f74d&is=6750a5cd&hm=a87fcfc5cc82c30860302313cba7518eb507a00b4eca016696ca36bd4c97955a&
Thomas
12/04/2024, 6:58 PM@Shivam Sharma Can you look into this for me, I was in your session Monday night and I’ve still not got any closer to fixing this ?
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Vapi
12/04/2024, 6:58 PMmessage has been deleted
Vapi
12/04/2024, 6:59 PM@Thomas
Hello! I'd be happy to help you troubleshoot the issue with your outbound call setup. It sounds like you've got a scenario in Make (formerly Integromat) that's supposed to trigger an outbound call via VAPI when a number is listed on a Google Sheet, but the call isn't being initiated as expected.
To assist you better, I'll need a bit more information:
1. Can you confirm that the HTTP request from Make to VAPI is correctly formatted according to the VAPI documentation?
2. Have you checked the logs in Make to ensure that the HTTP request is being sent without any errors?
3. Is the number formatted correctly in your Google Sheets? It often needs to be in international format.
4. Have you verified that the VAPI configuration for outbound calls is set up correctly, including any necessary authentication and the correct endpoint URL?
If everything seems to be in order on your end, we might need to look into the specific details of your Make scenario and VAPI configuration. If you can provide any error messages or logs (without sharing sensitive information), that would be very helpful in diagnosing the problem.
Please let me know if you've already checked these points or if you need guidance on how to do so.
Vapi
12/04/2024, 6:59 PMYou can continue this conversation by mentioning me in the message.
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Thomas
12/04/2024, 7:49 PMHi @Vapi
How do I make sure my assists is configured properly for outbound calls ?
v
Vapi
12/04/2024, 7:49 PM@Thomas
To ensure your assistant is configured properly for outbound calls, you should check the following:
1. **Credentials and Permissions**: Verify that you have the correct API credentials and that your account has permissions to make outbound calls.
2. **API Endpoint**: Confirm that you are using the correct API endpoint for initiating outbound calls as provided by VAPI documentation.
3. **Request Format**: Make sure that your HTTP request to VAPI is structured correctly, including the proper headers, method (POST, GET, etc.), and body content as required by the API.
4. **Number Formatting**: Check that the phone numbers in your Google Sheets are formatted correctly, typically in E.164 format (e.g., +12345678900).
5. **Webhook Configuration**: If VAPI uses webhooks to trigger calls, ensure that the webhook URL is correctly entered in Make and that it's accessible from VAPI's servers.
6. **Error Handling**: Look at the error logs or responses from VAPI when the HTTP request is made. This can provide clues if something is misconfigured.
7. **Test Environment**: If possible, use a test environment to make a sample outbound call without affecting real customers.
8. **Documentation**: Review the VAPI documentation for any specific configuration steps that you might have missed.
If after checking these points you're still facing issues, it might be helpful to reach out to VAPI support directly with details of what you've configured and the problems you're encountering. They can provide more specific guidance based on their system's requirements.
Remember to keep any sensitive information such as API keys or personal phone numbers confidential when seeking support.
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Thomas
12/04/2024, 7:51 PMYes I’ve done this, my assistant makes a call to me via the vapi documents. How do I escalate this ?
Thomas
12/04/2024, 7:53 PM?
Thomas
12/04/2024, 7:53 PMCan you help me?
Thomas
12/04/2024, 7:56 PMError 400
s
Shubham Bajaj
12/06/2024, 7:20 AM@Thomas can you share the any of call id or payload using to make the call not screenshots?
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