Is there a way to increase the amount of time the call is ringing? I want to increase the time before the phone picks up. Is there a setting for this?

@arash Yes, there is a setting to adjust the amount of time the call rings before it is picked up. This setting is typically managed by the phone system or service provider you are using. If you are referring to a setting within the VAPI system, you would need to adjust the

silenceTimeoutSeconds

parameter, which controls how long the system waits in silence before ending the call. However, the

silenceTimeoutSeconds

parameter is used to determine the duration of silence after the call has been answered and before it is terminated, not the ring time before the call is picked up. If you're looking to increase the ring time before the call is answered, this would usually be a setting configured with your telephony service provider or within your phone system's call setup options. If you're using a specific API or system for handling calls and need to adjust the ring time, please provide more details or check the documentation for that system. If it's related to VAPI and there's a specific parameter you need to set, please let me know the parameter name or the desired functionality, and I can assist you further.

@Vapi How can I do that with twilio? Wouldn't that be something that VAPI backend is controlling upon receiving a call to a twilio number?

@arash In the context of using Twilio with VAPI, the ring time before a call is picked up is typically controlled by Twilio's settings. To increase the ring time for an incoming call, you would adjust the

timeout

parameter in your Twilio call handling logic. This parameter specifies how many seconds Twilio will let the phone ring before assuming there is no answer. Here's an example of how you might set this in TwiML, which is the markup language used by Twilio to control call flow:

xml
<Response>
    <Dial timeout="30"> <!-- Ring for 30 seconds -->
        <Number>+1234567890</Number>
    </Dial>
</Response>

In this example, the

timeout

attribute is set to 30 seconds, which means Twilio will ring the dialed number for up to 30 seconds before moving on to the next instruction in the TwiML. If you're using VAPI to handle incoming calls to a Twilio number, you would need to ensure that the VAPI backend includes this

timeout

parameter in the API request to Twilio when setting up the call. If you need to adjust this setting via the VAPI backend, you might need to update the call handling script or configuration that interfaces with Twilio's API. If you're not sure how to do this, or if you need assistance with the specific implementation details, please ask support for more info on this.

@Vapi Can i use

transportConfigurations

for this?

@arash The

transportConfigurations

parameter is not typically related to the ring time of a call. Instead,

transportConfigurations

often refers to settings that define how data is transported in a network or API context, such as protocol settings, endpoints, and other network-related configurations. For adjusting the ring time before a call is picked up on Twilio, you would use the

timeout

parameter as part of the call setup in TwiML or the Twilio API, not

transportConfigurations

. If you are working with a specific API or system that uses

transportConfigurations

to manage call settings, including ring time, please provide more details or refer to the documentation for that system. If

transportConfigurations

is a parameter within VAPI that you believe controls ring time, please provide the exact context or documentation reference, and I will assist you further. If you're unsure or need more detailed support on how to implement this with Twilio or VAPI, please ask support for more info on this.

@Vapi How can i controll the TwiML?

@arash mark this as resolved as we discussed in OH you have to check with your telephony provider.