Facing an issue with outbound callin through make....
# support
c
Hello @Shubham Bajaj I’m facing an issue with outbound calls initiated through the HTTP module in Make.com. While the request shows as successful, no call is actually made. The logs indicate the customer ended the call, and the transcript shows it hit voicemail. However, the customer has confirmed they didn’t receive any call. When I try making an outbound call directly from the VAPI dashboard to the same number, it works perfectly. Could you help me identify the cause of this issue?
Here is the JSON payload which I am using in HTTP module
{ "assistantId": "{{32.assistant_id}}", "assistantOverrides": { "variableValues": {{33.json}} }, "customer": { "number": "{{30.phone}}", "name": "{{30.first_name}}" }, "phoneNumberId": "{{32.phone_number_id}}" }
v
message has been deleted
@Ch Adeel Hello! I'm sorry to hear you're experiencing issues with outbound calls through Make.com. It sounds like the calls are being initiated but not reaching the customer as expected. Let's troubleshoot this together. Since the calls work correctly when initiated from the VAPI dashboard, it suggests that the issue might be with the integration between Make.com and VAPI. Here are a few things to check: 1. **Webhook Configuration**: Ensure that the webhook used to trigger the HTTP module in Make.com is correctly configured with the right URL and method (POST/GET). 2. **HTTP Module Settings**: Double-check the HTTP module settings in your Make.com scenario. Verify that the headers, body, and other parameters match exactly what's required by VAPI. 3. **Authentication**: Confirm that the authentication token used in Make.com is valid and has the necessary permissions to make outbound calls. 4. **Customer Number Format**: Make sure the customer number is in the correct international format and that there are no formatting issues when passing it through Make.com. 5. **Timing**: Investigate if there's a delay between the trigger and the actual HTTP request. Sometimes network delays can cause unexpected behavior. 6. **Voicemail Detection**: The VAPI might be detecting voicemail too quickly. Check if there are settings related to voicemail detection that you can adjust. 7. **Logs and Error Messages**: Review the logs in both Make.com and VAPI for any error messages or warnings that could provide more insight into the issue. If after checking these points the issue persists, it might be necessary to look deeper into the integration or even reach out to Make.com support for further assistance. If you have any specific error messages or logs that you can share, that would also help in diagnosing the problem.
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
c
Here is the call id of the call which was made by HTTP request c8dff2cd-be89-4343-a858-e2dbae50ab30
And here is the second call ID which I made using the inbuild outbound calling module inside Vapi dashboard the number is same for both calls caa93c13-598e-4a48-ac95-a0169df84fc1
I have tried it multiple times and also I am building the same system for another project but same issue is happening there
@Shubham Bajaj can you look at this please?
Hello @Shubham Bajaj can you please help with this?
s
@Ch Adeel calls are going through the voicemail and reaching out to your customer, check this on how to tackle voicemail calls https://www.notion.so/vapi/Handling-Voicemail-in-Calls-142008c8393f80f1abb8de8ecb17842d
c
@Shubham Bajaj That's not an issue if you look out the quarry I've mentioned that when I make calls through the api request then it hits the voicemail but when I use the inbuilt outbound calling function inside vapi dashboard than it works perfectly. The number in both conditions is same
And this is happening in both of my outbound projects
s
Did you tried on your number? Dashboard itself is using API.
c
Yes I used same number for both calls one which is from make.com and second one is from the dashboard. I've attached the both call IDs above
I've two different projects for two different clients but I'm facing the same issue in both projects
@Shubham Bajaj Can you help please it's an urgent project I've to deliver it today but it is not working
s
@Ch Adeel check DM let's resolve it over the call.