How to do batchcalling or coldcalling

@Kavish as disucssed you have to implement on your own!!

I’m struggling to figure out how to implement batch calling in my AI cold-calling SaaS. If you have any knowledge or experience with batch calling, please share a solution or approach that could help me get started.

@Kavish Retell has batch calling built in now, so that may be an option for you. Some people I know will use a CRM (like GoHighLevel), built out automations there, and then make API calls accordingly to trigger the outbounds. May need a bit of code or some other automation (Make) to manage outcomes / tool calls that happen there.

Yeah @Kavish , CRMs like go high level will be able to help in aspects of bath calling, Hop on to the canvas of go high level in the automations tab, create a new workflow, and and use the custom webhooks action to trigger calls to vapi directly from ghl, Lmk if that helps

but i am building saas so every customer have different crm or csv so how to deal with that(give me best way @Reece Piccolo-Sellin @Philip_E )

If you're sticking with Vapi, @Philip_E's solution is pretty solid. The one challenge you can run into though is hitting concurrency limits, so you often need to think about that depending on call volume / how long the calls run / etc. On Retell AI, you can at least upload a CSV and have it automate a significant amount of the process (including managing concurrency). Every customer having a different CRM or CSV is just a fact of life in this business. You may benefit from building something generic to deal with queuing / concurrency / etc., which could simplify how you integrate with many different CRMs (and maybe some kind of system to set up and store CSV field mappings). It's not trivial though.

Concurrency limit of vapi calls or make.com? And and can I make unlimited scenarios in make.com

Vapi calls.