Hi @Vapi @Shubham Bajaj I am facing one issue if user didn't answer any thing after 5 sec or 10 sec I need to setup a message that are you still there kind of this if didn't say anything after that then need to end the call

@Darshan Hello! To address your issue, you would typically implement a timeout feature in your voice application. This feature would wait for a specified duration, such as 5 or 10 seconds, and if no response is detected from the user, it would then trigger a message like "Are you still there?" If there is still no response after that message, the application would proceed to end the call. Unfortunately, as a support bot for VAPI, I don't have the capability to directly implement such features in your voice application. However, I can guide you on how to set this up: 1. Configure a timeout handler in your voice application's code. 2. Set the timeout duration to your desired length (5 or 10 seconds). 3. Play a message if the user does not respond within the timeout period. 4. If there is no response after the message, end the call. If you need assistance with the specific code or implementation details, please provide me with the programming language or platform you're using, and I can offer more tailored advice. If this is a feature you'd like to request for VAPI, please let me know, and I can guide you on how to submit a feature request or direct you to the appropriate support channel for further assistance.

how can I setup that in prompt level?

@Darshan To set up a timeout at the prompt level in a voice application, you would typically follow these steps: 1. **Define the Prompt**: Create the initial prompt that the user will hear, asking for their input. 2. **Set the Timeout**: Configure the timeout duration for the prompt. This is the time the system will wait for the user's response before taking further action. 3. **No Input Handling**: Define what happens if the user does not provide input within the specified timeout. This usually involves setting up a "no input" event or handler. 4. **Follow-up Message**: Program a follow-up message to be played if the "no input" event is triggered, such as "Are you still there?" 5. **Second Timeout**: Optionally, you can set up a second timeout after the follow-up message to give the user another chance to respond. 6. **End the Call**: If there is still no response after the second timeout, configure the application to end the call. Here's a simplified example of what the code might look like in a voice application using pseudo-code:

pseudo
prompt("Please provide your input", timeout=10)

onTimeout {
    play("Are you still there? Please respond to continue.", timeout=5)
    
    onTimeout {
        endCall()
    }
}

This is a general approach and the actual implementation will depend on the specific voice application platform or IVR system you are using. Each platform has its own methods and event handlers for managing timeouts and user input. If you need more specific guidance, please provide details about the platform or programming language you are using, and I can offer more detailed instructions. If you're looking for how to implement this feature using VAPI, please let me know so I can provide the appropriate support or direct you to the right resources.

I want to write a prompt in one line to give instruction to the assistant

@Darshan Certainly! To write a prompt in one line that instructs the assistant to handle a timeout scenario, you could use the following format: "Prompt the user for input, wait for 5 seconds for a response, if no response is received, play 'Are you still there?' message, wait another 5 seconds, and if there is still no response, end the call." This single-line instruction encapsulates the entire flow you want to implement at the prompt level. If you're looking to translate this into code or a specific command for an assistant or API, please provide the relevant details or context, and I can assist you further.

Where I can add this @Vapi

@Darshan To add the timeout and follow-up message functionality, you would typically incorporate it into the voice application's script or codebase where you handle user interactions. The exact location and method of adding this depend on the platform or development environment you are using for your voice application. Here are some general steps: 1. **Voice Application Development Platform**: Access the development platform or environment where your voice application is hosted. 2. **Interaction Design**: Locate the section of your application where you define the voice interactions, often referred to as the dialog management or interaction model. 3. **Edit the Prompt**: Find the specific prompt where you want to add the timeout behavior. This could be within a visual editor, a JSON file, or code, depending on the platform. 4. **Add Timeout Logic**: Implement the timeout logic using the platform's tools or scripting language. This might involve setting properties for the prompt, writing code for event handlers, or using built-in functions. 5. **Test the Changes**: After making the changes, test the voice application to ensure the timeout and follow-up message are working as expected. 6. **Deploy**: Once you're satisfied with the behavior, deploy the updated application to make the changes live for users. If you're using a specific voice application platform (like Amazon Alexa, Google Assistant, or a custom IVR system), you would need to follow the documentation provided by that platform for handling no-input scenarios (timeouts) and providing follow-up prompts. If you need more detailed instructions for a particular platform, please let me know which platform you are using, and I can provide more specific guidance. If you're looking for how to implement this feature using VAPI, please provide the relevant details, and I will assist you accordingly.

I need assistant

@Darshan I'm here to assist you! To set up the functionality where a message is played if the user doesn't respond after a certain time, and then the call is ended if there is still no response, you will need to configure your voice application's interaction model accordingly. Here's a general approach on how to set this up: 1. **Configure a No-Input Prompt**: In your voice application, define a prompt that will be used when the user does not provide any input. 2. **Set a Timeout**: Specify the timeout duration for user input (e.g., 5 seconds). 3. **Handle No Input**: If the user does not respond within the timeout period, trigger the no-input prompt (e.g., "Are you still there?"). 4. **Set a Second Timeout**: After the no-input prompt, set another timeout. 5. **End the Call**: If there is no response following the second timeout, end the call. The exact implementation will depend on the tools and programming language you are using. If you're using a specific voice application platform or API, they often have built-in features for handling such scenarios. If you need more detailed instructions or if you're using a specific platform, please provide more details, and I'll be glad to help you further.

how can I give instructions to the assiatnt that they need to follow that? @Vapi

@Darshan To give instructions to the assistant that they need to follow, you should clearly define the task and the expected outcome. Here's how you can structure your instructions: 1. **State the Goal**: Clearly articulate what you want the assistant to achieve. For example, "The assistant should handle situations where the user does not respond within a certain time frame." 2. **Provide Specific Steps**: Break down the goal into actionable steps that the assistant can follow. For example: - "When the user is prompted for input, start a timer for 5 seconds." - "If there is no user response within 5 seconds, play a message asking 'Are you still there?'" - "Start another timer for 5 seconds after the message is played." - "If there is still no response, end the call." 3. **Clarify the Context**: If there are specific conditions or contexts in which these instructions should be applied, make sure to mention them. For example, "Apply this timeout handling to the main menu prompts." 4. **Mention Constraints or Limitations**: If there are any constraints (like platform limitations) or specific considerations (like user experience), include these in your instructions. 5. **Request Confirmation**: Ask the assistant to confirm understanding of the instructions or to ask questions if anything is unclear. Here's an example of how you might convey this to an assistant: "I need you to update our voice application's response handling. When a user is prompted for input, the system should wait for 5 seconds. If there's no response, it should play the message 'Are you still there?'. Then, wait another 5 seconds for a response. If the user remains silent, the call should be terminated. Please ensure this is implemented across all main menu prompts. Let me know if you have any questions about this task." By providing clear, structured instructions, you help ensure that the assistant understands and can effectively implement the desired functionality.

what is the heading for that @Vapi

@Darshan The heading for the instructions you want to provide to the assistant for implementing the timeout and follow-up message functionality could be: "Implementing User Response Timeout and Follow-Up Message in Voice Application" This heading concisely summarizes the task at hand, which is to set up a system that handles situations where the user does not respond within a certain timeframe by playing a follow-up message and potentially ending the call if there is still no response.

I mean in the system prompt @Vapi

@Darshan If you're looking to set the System Prompt for the assistant to handle user response timeouts and follow-up messages, you might use a heading like: "User Response Timeout Handling" Under this heading, you could then provide the specific instructions or script that the assistant should follow when implementing this feature.

@Darshan you can use the idleMessages and set the count on when to end the call. here's the sample config you can use to set the idle message plan for the assistant.

json
  "messagePlan": {
    "idleMessageMaxSpokenCount": 2,
    "idleMessages": [
      "insert-idle-message-here-1",
      "insert-idle-message-here-2"
    ],
    "idleTimeoutSeconds": 5
  }