claude models cause call dropping
# support
i
I changed model from GPT to Claude sonnet and tested the assistant and calls are suddenly disconnected. I tried few Clause models and there is the same - after some initial conversation the call is terminated. What is the reason?
v
@Igor I'm sorry to hear that you're experiencing issues with calls being disconnected after switching to the Claude sonnet model. This could be due to a variety of reasons, such as compatibility issues between the Claude model and the VAPI system, configuration errors, or unexpected behavior from the new model that's causing the system to terminate the call. To help you better, I would need to know more details about how you've integrated the Claude model with VAPI. Have you made sure that all the necessary configurations are correctly set up for the Claude model to work with VAPI? Additionally, checking the logs for any error messages at the time of disconnection could provide more insights into what might be causing the issue. If you've already checked these aspects and the problem persists, it might be best to reach out to the support team for a more in-depth investigation. They would be able to provide specific guidance based on the details of your implementation and the behavior you're observing.
You can continue this conversation by mentioning me in the message.
i
Please check the call IC 93cb461b-b493-4bea-90af-fb88cc486cfe or d63ae274-d189-4942-8b12-41e645c70c2c
s
Thanks @Igor for reporting the issue, shared with the team will update you once it is resolved.
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