Error with Creating Voice Assistant
# support
b
I'm encountering an error when attempting to create an assistant with a new custom voice on vapi (created via the PlayHT API). The attached screenshot shows the specific error message I'm receiving. Interestingly, the issue is resolved when I delete the API keys for the PlayHT provider in vapi and then re-enter them. However, I'm concerned about the underlying cause of this problem. Could you please investigate why this is happening? https://cdn.discordapp.com/attachments/1314877998197116968/1314877998565953546/Screenshot_2024-12-07_at_2.37.42_PM.png?ex=67555f10&is=67540d90&hm=6c72f64663ff7720cfcb9b3ee4de8d97a51b0c0445a40479226e7d9558b72883&
v
@bgolchha I'm here to help! To investigate the issue with creating an assistant using a custom voice via the PlayHT API, I would need some additional information. Could you please provide the following details: 1. The exact error message you're seeing in the screenshot. 2. The steps you took before encountering the error. 3. Whether this issue occurs consistently or intermittently. 4. Any changes you made to the API keys or related configurations prior to the error occurring. Once I have this information, I'll be able to assist you more effectively. If the issue is sensitive or requires a deeper investigation that I can't provide, I would recommend reaching out to the support team for further assistance.
You can continue this conversation by mentioning me in the message.
s
@bgolchha you have created a voice which is available playht public voices but not in your playht account because of this your observing these error messages.
once your removed your key it worked, because it can find voice from playth registery instead of yours.
do let me know if you have more questions.
p
Wait so should I remove my key in order to enable the playht voices vapi?
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