https://vapi.ai/ logo
Join Discord
Powered by
Static/metallic noise in calls
# support
m
Since today, all calls via VAPI are unusable due to statis/metallic noise. Also when going through the log of the call, both agent and my voice appear overlapped. We want to demo this today, so any quick help will be very appreciated.
v
message has been deleted
@marcalmolins I'm sorry to hear that you're experiencing issues with call quality on VAPI. To address this as quickly as possible, let's go through a few troubleshooting steps: 1. Please check your network connection to ensure it's stable and has sufficient bandwidth, as poor connectivity can often cause such issues. 2. Verify that your SIP devices or softphones are correctly configured and that there are no issues with the audio input/output settings. 3. Ensure that there are no conflicting applications or processes on your system that might be affecting the audio stream. 4. If possible, try making a call from a different device or network to see if the problem persists. If after these steps the issue is still not resolved, we may need to look into the specific details of your setup. Could you provide more information about your current configuration and any recent changes that might have affected the call quality? In the meantime, if there's anything else I can assist you with or if you need further support, please let me know.
You can continue this conversation by mentioning me in the message.
m
Points 1 to 4 are checked and not solving the issue. Setup is very simple, GPT4o model, elevenlabs voice and Twilio phone number. Anyone can help?
@User
Can anyone help?
s
Hey @marcalmolins To help track down this issue, could you share: - The call ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help me figure out what went wrong!
m
Hi @Shubham Bajaj , sure. One call ID where this just happened: 065eaee0-dcbd-4b43-948a-a465dfa452b4 . I don't hear the noise in the recording in the log but it's definitely there when talking. All the responses are fine, it's just some type of issue with the integration with Twilio maybe. As an update, we tried purchasing a phone number directly from Vapi (not through our own Twilio) and noise was also present. We then created a Vonage account and imported a number there, and noise was not there.
s
@marcalmolins we are working on this issue, once the fixed has been puhsed to PROD I will let you know.
m
Hi @Shubham Bajaj ! As an update, right now calls are totally silent when calling from Spain. We have tried both using Twilio and Vonage phone numbers. Issue seems to be present specially in calls originiting in Spain. We have been using our own twilio integrations for other systems (outside of VAPI) and calls are working ok (using the same Twilio account).
s
@marcalmolins can you share the call id?
6 Views
PreviousNext
Powered by