Call is connected successful but assistant doesn't...
# support
m
So i have tried using with api and web call, the call connects but just got background noise. Assistant didn't speak anything and it didn't transcribe anything. Also tried with different assistants. call ids:
Copy code
"5bf3da5b-0034-4072-a16f-0178891d32ff"
"d84664bc-baf8-4805-b179-533070d827dd"
"e9d599e1-78f5-4b46-ad35-a275d008e4f8"
"33ba2501-2c1d-42c2-808b-d44ef69074da"
https://cdn.discordapp.com/attachments/1315665577469149194/1315665577632858132/image.png?ex=67583c8d&is=6756eb0d&hm=92744c1619b3f4a8a66990fd6f9b757fe22ab8b85e74af8948246ffb5a7827f6& https://cdn.discordapp.com/attachments/1315665577469149194/1315665578014281818/image.png?ex=67583c8d&is=6756eb0d&hm=0696bb7f25c942aeb78c2096e89f90f0a8632aa8eb6381a708456b357d683c15&
v
@Manan Khurana I'm sorry to hear that you're experiencing issues with the calls. It seems like there might be a problem with the assistant configuration or the audio input. To assist you better, I'll need to check a few details: 1. Can you confirm if the assistant's voice and language settings are correctly configured? 2. Have you ensured that the microphone or audio input on the device making the call is functioning properly? 3. Is the issue occurring across all devices and networks, or is it isolated to a specific setup? Once I have this information, I can help you troubleshoot the problem more effectively. If you've already checked these and the issue persists, please provide me with any additional details that might help identify the cause of the problem.
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
6 Views