transferCall Tool - How can I do this myself witho...
# support
a
I find the transferCall tool can sometimes be delayed or not work well. I want to create a tool that will transfer the call myself, what should the payload from the tool look like to transfer the call if possible? Thanks!
Thanks @User
v
message has been deleted
@AiTitus :) To create a tool that will transfer a call, you'll need to construct a payload that includes the necessary information for the transferCall tool. Here's what the payload should look like:
Copy code
json
{
  "type": "transferCall",
  "destinations": [
    {
      "type": "AssistantTransferDestination" or "PhoneNumberTransferDestination",
      "value": "The actual destination value, such as an assistant ID or a phone number"
    }
    // ... You can include additional destinations here
  ]
}
The
type
field is required and should be set to
transferCall
. The
destinations
field is an array of objects, where each object represents a transfer destination. The type of destination can be either
AssistantTransferDestination
or
PhoneNumberTransferDestination
, and the
value
should be the corresponding identifier or phone number. If you need further assistance or have specific requirements for the tool you're creating, please let me know, and I'll be happy to help!
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
s
@AiTitus :) can you please rephrase the issue description?
a
sorry i meant endCall, is there a way to customize that and what TwILIO ouput would i include in a custom endCall tool @Shubham Bajaj
Do let me know if anything else is required.
a
Right but do i need to pass it Twilio TWiml or something to do the transfer etc? Will this response of this tool be sent to Twilio directly? Thanks @Shubham Bajaj
s
You don't need to use twiml, and yes it will send hangup twiml to twilio.
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