Subscription not Active: Status Past Due Vapi AI #...
# support
p
I receive this message when trying to start a call simulator, even though I have credits in my billing account.
v
@Pedro Macedo I'm sorry to hear that you're experiencing issues with the call simulator. It sounds like there might be a discrepancy between your billing account and the call simulator's credit check. To assist you further, could you please provide me with the
id
and
orgId
associated with the call you're trying to simulate? This information will help me look into the issue more effectively.
You can continue this conversation by mentioning me in the message.
p
orgId; 06d4c776-e0fa-4a48-bf61-b9138d964fc3
hi
s
@Pedro Macedo can you try now, your org status is active and has credits.