Card is valid and in credit. Bank say it is an issue with the Vapi payment portal. Account seems to be locked and wont process even when a new card is added. Unable to use the software. Wallet ID: 0f82c2ce-a2e1-498f-b76b-541dfa41353b. Organization ID: 686fccdf-3597-4367-a841-80a83e8a577e. Unable to purchase credits.

@Nick. I'm sorry to hear that you're experiencing issues with the payment portal. Let's try to resolve this together. Since you've already confirmed that your card is valid and in credit, and your bank has indicated the issue is with the VAPI payment portal, I would recommend the following steps: 1. Please ensure that you are entering the correct card details on the VAPI payment portal. 2. Check if there are any browser issues by trying a different browser or clearing the cache and cookies of your current browser. 3. If you've already tried adding a new card and it's not processing, there might be a temporary issue with the payment system. Since you mentioned that your account seems to be locked, it's possible that there might be a security measure in place or an account-specific issue that needs to be addressed by our support team. Could you please visit https://dashboard.vapi.ai/billing and attempt to add your card details again? If the problem persists, click on the support or help option on the dashboard to get in touch with our customer service team. They will be able to look into your Wallet ID and Organization ID to diagnose and resolve the issue. If you need further assistance or if there's anything else I can help you with, please let me know.

not billing. Missing CBSF token error

Hi @Nick. , seems that your bank rejected the payment. Stripe is displaying this:

When the customer's bank declined that payment, it directed Stripe to block future attempts.

Will unlock the card shortly and retry. As part of security we only unlock the card and make payments manually. The last attempt by vapi on our system was 9.30pm bst. We retried and raised this ticket 2 hours after that time after re adding the card and trying again while the card was unlocked. Can you confirm the wallet and payment system is now working so we will not get cbsf token error messages and our account unfrozen, much appreciated.

The stored payment details looks right, matches the one on Stripe. The CSRF token usually is solved if you wait for a few seconds before attempting to make the purchase (after initial load)

No problem will retry shortly

Great to hear! We'll be making more improvements to the experience soon, really appreciate your patience