Squads not working with Realtime API?
# support
a
I tried calling from the UI and to a phone number. The call connects, I can see the transcripts of what I'm saying in the Call logs afterwards, but Realtime API agent never starts speaking. Please help.
v
@Alejo I'm here to help! It sounds like there might be an issue with the Realtime API not triggering the voice responses as expected. To assist you better, could you please provide me with the following details: 1. The phone number you are trying to reach. 2. The time and date when you attempted the call. 3. Any error messages you might have received during the call. With this information, I can look into the issue more closely and help resolve it. If you have any additional details or context that you think might be relevant, please feel free to share that as well.
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.