inconsistency in Analysis Data
# support
s
For the incoming web calls that Vapi assistant is handling I am not able to fetch consistent call analysis data for each of them. the success evaluation is there but the data extraction and scoring mechanism is not working for all the calls. how can I fix that
v
@Sutithi I'm sorry to hear you're experiencing inconsistencies with call analysis data. To address this issue, we should first ensure that the data extraction and scoring mechanisms are correctly configured and that there are no errors in the implementation. Here are a few steps you can take to troubleshoot and potentially fix the issue: 1. **Check Configuration**: Verify that the call analysis and scoring settings are correctly configured in your VAPI assistant setup. Ensure that all necessary parameters are being passed and that there are no missing configurations for certain calls. 2. **Review Logs**: Look into the logs for the calls that are not returning consistent data. This can help identify if there's a pattern or specific error that's causing the issue. 3. **Update Software**: If there have been any updates or patches released for the VAPI assistant, make sure to apply them. Sometimes, bugs that affect data consistency are resolved in newer versions. 4. **Contact Support**: If the above steps do not resolve the issue, it may be necessary to reach out to the support team with detailed information about the problem. They can provide more specific guidance and help identify if there's an underlying issue with the system. 5. **Test with Sample Calls**: Conduct test calls to ensure that the system is capturing and analyzing data as expected. This can also help in pinpointing where the breakdown is occurring. If you need assistance with any of these steps or if you have already tried these without success, please provide more details or ask support for more info on this.
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.