HELP PLEASE NEED SUPPORT
# support
n
not billing. Missing CBSF token error human please account frozen. 0f82c2ce-a2e1-498f-b76b-541dfa41353b Organization ID 686fccdf-3597-4367-a841-80a83e8a577e https://cdn.discordapp.com/attachments/1316086607132098610/1316086607425830952/error.png?ex=6759c4aa&is=6758732a&hm=08423c2004e9d437034a33d47d0b15bc584b6870c877e428491e1e1735631e02&
v
You can continue this conversation by mentioning me in the message.
@Nick. I understand that you're experiencing an issue with a missing CBSF token and your account appears to be frozen. To assist you effectively, I'll need to gather a bit more information about the problem you're facing. Could you please provide me with the specific actions or API calls you were making when you encountered the missing CBSF token error? Additionally, if there are any error messages or codes, please share them as well. This will help me in diagnosing the issue and guiding you towards a resolution.
n
human please been 24 hours now which is a long time when customers are asking why they can't use their AI voice service. Unable to add payment credit or make or receive calls due to billing issue on known good card. Have removed and re-added it and now its not even attempting to take payment.
Payments are going through successfully now
s
Sorry for the inconvenience @Nick. Hope issue is resolved now.
n
Yes 😊
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