Call forwarding
# support
a
Hi, I'm new to this but have a little basic understanding. I have an ai assistant set up and I use GHL to trigger a webhook in Make. The problem is, when the webhook is triggered by an incoming call the call hangs up and then the vapi assistant calls back. How can I adjust it so that the call forwards to the vapi agent rather than her calling back?
v
message has been deleted
@AWP_Photo Hello! I'm glad to hear you're exploring the capabilities of VAPI. To adjust the behavior so that the call forwards directly to the VAPI assistant without hanging up, you'll need to modify the webhook logic in Make (formerly Integromat) to ensure that it doesn't end the call when the webhook is triggered. Here's a general approach to achieve this: 1. **Review the Current Webhook Configuration**: Check the current setup in Make to understand why the call is being disconnected when the webhook is triggered. 2. **Modify the Flow**: Adjust the flow in Make to maintain the call state. Instead of ending the call, you should have an action that forwards the call to the VAPI assistant. 3. **Use VAPI's Inbound Call Features**: Ensure that your VAPI assistant is configured to handle inbound calls. You may need to use VAPI's call control features to direct the call to the assistant. 4. **Test the Changes**: After making the necessary adjustments, test the call flow to ensure that the call is being forwarded correctly to the VAPI assistant without disconnecting. If you're not sure how to make these changes in Make or within your VAPI assistant's configuration, you may want to consult the documentation for both services or reach out to their respective support teams for more detailed guidance. Remember, the key is to maintain the call connection and use VAPI's inbound call handling features to direct the call to your assistant. If you need further assistance with specific steps or configurations, please let me know!
You can continue this conversation by mentioning me in the message.
s
@AWP_Photo can you record a loom video describing what your trying to acheieve, what's the current issue with it and your workflows in detail ?? This will help me understand what's going wrong!!