OpenAI error 429 but...
# support
g
We've checked our rate limit and usage and it's certainly not even close to being hit. We're getting this error when we're trying to add our OpenAI API key to a new organization we've created on Vapi. Our limit for spend is $5k and we're only scratching $300. Token limit is typically 800k to 2m per minute whereas our token is hitting a max of 1.7m per day. Furthermore we're only sending in 7k requests this month so far and have anywhere between 7.5k to 10k supposedly per day. So I'm a bit confused, can this possibly be a bug on vapi's back end? Please advise. https://cdn.discordapp.com/attachments/1316096627940786176/1316096628305952769/Screenshot_2024-12-11_at_1.36.37_AM.png?ex=6759ce00&is=67587c80&hm=b3c9cc124aadc306beff864ee81ec5de506c0b6addd8de4eceae2bfeaada32e1&
v
@george.l It sounds like you've done a thorough check of your usage and limits, and everything seems to be in order on your end. The error you're encountering when adding your OpenAI API key to a new organization on VAPI could indeed be a bug or an issue on our backend. To assist you further, I would need to gather some additional information: 1. The exact error message you are receiving when trying to add the OpenAI API key. 2. The steps you are following when you encounter this error. 3. Any additional context or changes that were made recently in your VAPI setup or in the new organization. Once I have this information, I can look into the issue more deeply and provide you with a more accurate response. If this is an urgent matter, please also let me know so that I can prioritize accordingly.
You can continue this conversation by mentioning me in the message.
s
@george.l it's coming from OpenAI not from Vapi. Is it still happening for you, if yes then please share the call id.