Conversation content storage
# supportl
lsilva
12/12/2024, 10:19 AMWhat does VAPI do with the conversation content, does the information get stored anywhere?
v
Vapi
12/12/2024, 10:22 AM@lsilva
VAPI focuses on providing voice API services, including speech-to-text (STT) and conversation endpointing, which is the process of determining when a speaker has finished speaking. Regarding the storage of conversation content, VAPI adheres to strict privacy and data security standards. The information processed by VAPI is typically not stored unless explicitly required for service improvement or as needed for operational purposes, and this is done in accordance with relevant data protection regulations.
If you have specific concerns about data storage or privacy policies, I would recommend reviewing VAPI's privacy policy or contacting support for more detailed information on data handling practices.
Vapi
12/12/2024, 10:22 AMYou can continue this conversation by mentioning me in the message.
Vapi
12/12/2024, 10:22 AMGot it. Tagging @User for additional help.
l
lsilva
12/12/2024, 10:43 AMWhat about Enabling HIPAA Compliance, so no data gets stored in VAPI systems @User
lsilva
12/12/2024, 10:44 AMWhat about Enabling HIPAA Compliance, so no data gets stored in VAPI systems @Vapi
v
Vapi
12/12/2024, 10:44 AM@lsilva
VAPI offers the option to enable HIPAA compliance for users who prioritize privacy, especially when handling sensitive health information. When you opt for HIPAA compliance through our platform, VAPI ensures that your voice assistant services are used without compromising privacy requirements. This means that no data will be stored in VAPI systems, adhering to the strict regulations set forth by HIPAA to protect patient health information.
If you would like to enable HIPAA compliance for your VAPI services, please let me know, and I can assist you with the necessary steps to ensure that your data handling is in full compliance with HIPAA standards.
l
lsilva
12/12/2024, 10:45 AMIts just enabling the flag on the agent right? @Vapi
v
Vapi
12/12/2024, 10:45 AM@lsilva
Yes, that's correct! Enabling HIPAA compliance typically involves setting a flag or adjusting a configuration setting on your VAPI agent. This action ensures that the agent operates under the guidelines required for HIPAA compliance, which includes not storing any data in VAPI systems.
If you're ready to enable HIPAA compliance for your agent, please confirm, and I can guide you through the process or help you with the necessary steps.
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