DTMF With Vonage integration
# support
r
Hi Vapi, We are currently integrating Vonage with VAPI voice assistants. Is it possible for the DTMF trigger tools, such as transferring a call? Or maybe it can call a webhook which can give tool call instructions? If not, are there any plans to add this feature in the near future? Thank you, @Vapi @Shubham Bajaj
v
@Ram (Paerpay) Hello! Yes, integrating Vonage with VAPI voice assistants allows you to use DTMF (Dual-Tone Multi-Frequency) triggers for various actions, including transferring a call. You can set up your voice assistant to listen for DTMF inputs during a call and execute specific actions based on the inputs received. Additionally, you can configure webhooks to be called when certain events occur, such as a DTMF input being received. The webhook can then provide instructions on what actions to take, including calling specific tools within the VAPI ecosystem. If you need more detailed instructions on how to set this up or if you have any specific requirements, please let me know, and I'll be happy to assist you further!
You can continue this conversation by mentioning me in the message.
s
@Ram (Paerpay) give me sometime to check on this, what are the alternatives.
@Ram (Paerpay) Sorry for the late response. As of know there is no alternative for sending DTMF tones suing Vonage.
r
We don't need to send DTMF. We just want to get a webhook when we receive one, like if user pressed a number - we need to do some action based on that
s
@Ram (Paerpay) Sorry for the late response, As of know there is no feature available to accept key presses or when user pressed a number. I will let you know once we make new developments for this feature.
r
Thank you
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