Device not found, Exiting meeting because room was...
# support
w
Device not found, Exiting meeting because room was deleted
v
@wait telegram connection I'm sorry to hear that you're experiencing issues with your device not being found and the meeting room being deleted. Let's try to troubleshoot the problem step by step. 1. For the device not being found, please ensure that your device is properly connected to the internet and that any necessary permissions for the VAPI service are granted. 2. If the meeting room was deleted unexpectedly, it could be due to an error or a manual action by another user with permissions. Please check with your team or the meeting organizer to confirm the status of the meeting room. If you need further assistance or if there's anything specific you would like help with, please let me know!
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
w
cfab7e6c-4af9-4492-8623-68f347672e51 Call id
@User
@User
s
Work
Thx
s
@Gabriela Macovei it's most likely because of your browser could you share the recent call id?
g
3278d1b8-aa89-456d-8604-68913cbaa7ba
s
@Gabriela Macovei this call ended with
silence-timed-out
shall we continue it over your current ticket?
g
silence-timed-out is displayed as ended reason, when the error "exiting meeting because room was deleted" is displayed in the interface as per attached print screen https://cdn.discordapp.com/attachments/1316853614861357147/1327704790762913834/image.png?ex=678408f1&is=6782b771&hm=11a3c00c8a6fec7314b4acf6ccb3fefa977963530b34ae0bc23f91612008cfba&
s
@Gabriela Macovei I will be available for today's Discord Office Hours, and we can continue there since it will be easier for me to look into your browser environment and browser logs.
g
hi
do you mean we can debug today ?
s
Yeah today during office hours, works?
g
not sure what are your office hours, but share your calendly and we can fix a slot
s
g
hi. we just talked earlier in google meet. One words are still not recognized. Call id 6ab3a089-7255-411a-9072-5d9746ef1cf4 I told the agent "yes" for times. and it does not appear in the transcriber or the messages.
s
@Gabriela Macovei as we discussed over the call, the transcriber you were using was Deepgram but this assistant has Azure transcriber. Can you check your assistant once?
Copy code
json
    "transcriber": {
      "language": "ro-RO",
      "provider": "azure"
    },
g
I updated it to azure because it seem to transcrive short words better
s
@Gabriela Macovei is the issue still open for you after switching to azure?
g
no
and the error is back call id 62cd4f6b-89dc-48d0-aed3-dc89b600dc7e
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