Webhook Keeps disconnecting.
# support
t
When I run a test in my webhook to catch tool information it works , I then connect it to a full scenario and it works , however when I run an attempt again it stops working. I’m running make webhook to vapi tool calling. Why is this ? Is there a fix ? I’m sure someone had this issue in last nights webinar.
v
message has been deleted
@Thomas It sounds like you're experiencing an intermittent issue with your webhook when it's integrated with the VAPI tool. There could be several reasons for this behavior, such as network issues, configuration errors, or problems with the VAPI tool itself. To troubleshoot this, you might want to: 1. Check the logs: Review the logs of your webhook and the VAPI tool to see if there are any error messages or warnings that could indicate what's going wrong. 2. Validate configurations: Ensure that your webhook is correctly configured to handle requests from the VAPI tool and that the VAPI tool is correctly set up to send data to your webhook. 3. Test in isolation: Since you mentioned it works in a test scenario, try to isolate the changes between the test and the full scenario to identify what might be causing the issue. 4. Review recent changes: If it was working before and suddenly stopped, consider any recent changes you've made that could have affected the functionality. 5. Check for updates: Ensure that both your webhook and the VAPI tool are up to date with the latest versions, as updates might contain fixes for known issues. 6. Webinar insights: If this issue was discussed in the last night's webinar, reviewing the webinar's content or reaching out to the presenters for insights could be helpful. If you're still unable to resolve the issue after these steps, please provide more specific details about the error or behavior you're observing so I can assist you further. If necessary, you can also ask support for more info on this.
You can continue this conversation by mentioning me in the message.
s
@Thomas Sorry for the late response. Are you still experiencing this problem? If so, could you share: - The recent call ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help me figure out what went wrong!
t
Hi, I’ve managed to get this fixed. Thanks 🙏🏻
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