We have ViciDial setup for managing our calls and agents. Can we can connect the Vapi AI Agent directly to Vicidial, so that we bypass the VAPI cost per call minute? Or is this not supported.

@Ishan Shrestha VAPI is designed to be flexible and can often be integrated with various telephony systems, including predictive dialers like Vicidial. However, integrating VAPI directly with Vicidial to bypass VAPI's cost per call minute would depend on the specific capabilities and policies of both VAPI and Vicidial. Typically, VAPI charges are for the use of their voice API services, and these charges are in place to maintain the infrastructure, support, and continuous development of the platform. Bypassing these costs might not be supported as it would undermine the service's business model. For a definitive answer and to explore possible integration options that comply with both VAPI's and Vicidial's terms of service, it would be best to reach out to the support teams of both services. They can provide detailed information on compatibility, integration possibilities, and any potential costs associated with such an integration. If you need assistance with contacting support or have any other questions, please let me know!