Phone Number Not Working
# support
r
Hey guys! We've had a phone number wired up to an ephemeral agent that we've been using for sales demos for the past several months. I just received a report that the phone number is no longer working and I'm not seeing any errors in our logs or through the vapi dashboard. Upon placing the call we get "This call cannot be completed as dialed". We imported the phone number through Twilio and I'm not sure why this is happening. Here is the vapi phone-number id:
8290ddf4-6f3c-4100-86d9-8a01fa0c9f99
v
message has been deleted
@Riley Miller I'm sorry to hear that you're experiencing issues with your phone number. To assist you better, I'll need to check a few details. Could you please confirm if there have been any recent changes to your Twilio account or the configuration of the phone number that might affect its connectivity? Additionally, have you verified that the phone number is still active and correctly configured in Twilio to forward calls to VAPI? Once you've checked these details and if the issue persists, please reach out to Twilio support to ensure there are no issues on their end that could be causing this problem. If everything is in order with Twilio, we can further investigate the issue on the VAPI side. Please provide any additional information you think might be relevant to help us resolve this issue for you.
You can continue this conversation by mentioning me in the message.
s
@Riley Miller Sorry for the late response. Are you still experiencing this problem?
Because of no response closing this ticket.