Outbound calls
# support
r
Experiencing problems with outbound calls. In the test, the call worked, but when I configure the automation to call my client, the system informs that the number is incorrect. Handled error type RuntimeError message [400] Bad Request
v
@RicardO Maska I'm sorry to hear that you're experiencing issues with outbound calls. It sounds like there might be a problem with the phone number formatting or with the configuration of your automation. To assist you better, could you please provide me with the following details: 1. The exact format of the phone number you are trying to call (without revealing the actual number for privacy reasons). 2. The country code of the client's phone number. 3. Any specific settings or parameters you are using for the outbound call configuration. Once I have this information, I'll be able to guide you more effectively on how to resolve the issue.
You can continue this conversation by mentioning me in the message.
r
Thanks for your reply
+3519XXXXXXXX country code 351 Handled error type RuntimeError message [400] Bad Request
@Vapi
v
@RicardO Maska Thank you for providing the country code and the phone number format. It seems like there might be an issue with the number format or with the configuration settings. Here are a few things to check: 1. Ensure that the phone number includes the correct country code (+351 for Portugal) and that it is formatted correctly without any missing or extra digits. 2. Verify that there are no spaces, dashes, or other special characters in the phone number when configuring the automation. 3. Check if there are any restrictions on the type of numbers you can call with your current setup (e.g., landline vs. mobile, international calls). If everything seems correct and you're still facing the issue, it might be necessary to look into the logs or the configuration in more detail. Since I don't have access to your system's logs or settings, I recommend reaching out to the support team with the error details for further assistance. If you believe the issue has been resolved or if there's anything else I can help you with, please let me know.
s
@RicardO Maska Sorry for the late response. Are you still experiencing this problem? If so, could you share the CURL Request your using to make the call.
Because of no response closing this ticket.