Im experiencing an issue with 2 accounts where I can't make any calls because I get an error "Over Concurrency Limit". It's been weeks on this org: 6cdd14ef-ce49-406a-ae39-a684e87f1196 And recently started happening on this org: b7a8269f-0f4c-43c2-8c29-83e7642c0e0d This has happened in the past and the team has been able to reset it and the issue has been resolved but I'm afraid it keeps happening. Am I doing anything incorrectly? I want to increase the concurrency limit on various accounts but am afraid to do so until I know this issue won't reoccur. Thanks!

@casualrko I'm sorry to hear that you're experiencing issues with the "Over Concurrency Limit" error. It sounds like the concurrency limits set for your organizations might be too low for your current usage, or there could be an issue that's causing the limits to be reached unexpectedly. To address the immediate problem, we can reset the concurrency limits for the affected organizations. This should resolve the error and allow you to make calls again. Additionally, I can guide you through a review of your current usage patterns to ensure that the concurrency limits are set appropriately for your needs, and provide best practices to prevent this issue from recurring. Let's start by resetting the concurrency limits for both organizations. Could you please confirm if you would like to proceed with this action? Once confirmed, I will take the necessary steps to help resolve the issue for you.

Yes, please reset the concurrency limits.

Hi @casualrko i've reset them for you, apologies for the inconvenience

Thank you @bryant! Is this an issue that might occur again or something the team has looked into and fixed? Asking because I'd love to increase the concurrency limit but afraid this will happen again if I do so.

@casualrko This won't happen again, you can purchase more lines without any issues.

Hey @Shubham Bajaj Any chance you can reset the concurrency limit for this Org: 6cdd14ef-ce49-406a-ae39-a684e87f1196 Had the issue happen again but I think I understand why. I have a Make automation making calls and it seems when the concurrency limit gets hit, it causes issues on Vapi where I cant make any more outbound or accept inbound calls on the account.

@casualrko done you can try now your concurrency limit has been updated.