Vapi is the Voice AI platform for developers.

Vapi AI

VAPI Not sending End of call POST to the ServerURL for all calls.
https://cdn.discordapp.com/attachments/1322502035916066828/1322502036436025354/image.png?ex=67711b80&is=676fca00&hm=e4502a823388a7ce419f65f4282c46ea9815ff407922b5bf44a7ccad36a794ff&

<@&1211491065807507517> <@&1231325148079194222>

<@&1238562326626697226> <@&1238551975524700264> @

<@1322077841164206187>
I'm sorry to hear you're experiencing issues with the End of Call POST not being sent to the ServerURL. To assist you better, could you please provide me with more details? Specifically, I need to know if there are any common factors among the calls that are not sending the POST request, such as call duration, the endpoint being called, or any error messages you might be receiving. This information will help me troubleshoot the issue more effectively.

You can continue this conversation by mentioning me in the message.

Is there a condition based on which VAPI sends End of call webhooks?

<@1322077841164206187>
Yes, VAPI typically sends End of Call webhooks based on specific conditions or triggers that are set within the application's logic. These conditions could include the completion of a call, a call being disconnected, or other call-related events that you have specified to trigger a webhook.

If you're not receiving the End of Call POST for all calls, it could be due to:

1. Network issues that prevent the webhook from reaching your server.
2. Configuration issues where the webhook URL might be incorrectly set.
3. Conditional logic within your application that doesn't trigger the webhook for certain calls.
4. Service disruptions or bugs within VAPI.

To resolve this, you should:

- Check your application's logic to ensure that the webhook should be sent for all calls.
- Verify that the ServerURL is correctly configured to receive POST requests.
- Review any error logs for failed webhook attempts.
- Ensure that your server is properly set up to receive and process the webhooks.

If you've checked these and still face issues, please provide more details or error logs so we can assist you further. If necessary, we can look into specific calls to understand why the webhook wasn't sent.

<@&1211491065807507517> <@&1238551975524700264> <@&1231325148079194222>

Hi I am able to get it when I set the ServerURL in account level , but not in assistant level.

I'm also facing some similar issues, there are no webhook calls made for certain calls.

PS. I always set Server URL in assistant.

I've a separate ticket created for my issue  https://discord.com/channels/1211482211119796234/1322189202699452496

<@&1231325148079194222>

If you make sure it’s on the assistant level you will be good to go

Not had any issues myself. Need more info if you need help

See if this helps I made this video shows how to handle end of call reports https://www.youtube.com/watch?v=FmToxKE1Qj0

<@1322077841164206187> can you share the call id for which your not getting end of call report.