Phone number linked to SIP trunk (twillio) doesn't...
# support
l
I just realized that using openAI realtime models does not work when the phone number is linked to a SIP trunk (twillio), otherwise works well with a regular phone number. Have you got a solution?
v
@Lesly It's great to hear that the OpenAI real-time models are working well with regular phone numbers. For the issue with SIP trunking through Twilio, it might be related to the specific configuration or compatibility between the services. To address this, you could consider the following steps: 1. **Check Compatibility**: Ensure that the OpenAI real-time models are compatible with SIP trunking services. 2. **Configuration Review**: Review the configuration settings on both the OpenAI and Twilio sides to ensure they are set up correctly for SIP trunking. 3. **Consult Documentation**: Look through the OpenAI and Twilio documentation for any notes on SIP trunking integration. 4. **Contact Support**: If the issue persists, reaching out to both OpenAI and Twilio support teams could provide a solution tailored to your specific setup. If you need immediate assistance or would like to transfer this call to a forwarding number for further help, please let me know, and I can assist with that.
You can continue this conversation by mentioning me in the message.
l
I would like a human advise for this
s
Hey @Lesly To help track down this issue, could you share: - The call ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help me figure out what went wrong!
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