Handling inbound calls with the API
# support
t
How can I handle inbound calls with the API? I do not see any documentation regarding this. I already have a paid phone number.
v
@Trent™ Handling inbound calls with VAPI is straightforward. When a call comes in to your paid phone number, you can manage it by setting up a webhook URL in your VAPI account. This webhook will be hit by our service every time your number receives a call. Here's what you need to do: 1. Log in to your VAPI account. 2. Navigate to the phone number management section. 3. Select the phone number you want to set up for inbound calls. 4. Enter the URL of your webhook in the provided field. When a call is received, VAPI will send a request to your webhook URL with details about the call. Your server can then respond with instructions on how to handle the call, such as playing a message, prompting the caller for input, or routing the call to another number. If you need further assistance with setting up your webhook or handling inbound calls, please let me know, and I'll be happy to help!
You can continue this conversation by mentioning me in the message.
t
THere is no webhook section in the Phone management Inbound settings, I just see "Assistant" drop down, and the "Squad" settings. @Vapi
v
@Trent™ I apologize for the confusion. It seems that the VAPI platform might have a different configuration than the standard webhook setup I described. If you're seeing "Assistant" and "Squad" settings, it's possible that these are the mechanisms through which you can manage inbound calls. The "Assistant" dropdown might allow you to select a pre-configured assistant to handle calls, and the "Squad" settings could be related to a team or group of users that can respond to or manage the calls. To proceed, you can try the following steps: 1. Explore the "Assistant" dropdown to see if you can select or configure an assistant that meets your requirements for handling inbound calls. 2. Check the "Squad" settings to understand how you can assign teams or individuals to handle different types of calls or call routing. If these options do not provide the functionality you're looking for, or if you're still unsure how to proceed, please reach out to VAPI support for more detailed guidance on setting up your inbound call handling according to the platform's specific features and settings.
t
@User
Mark as resolved, please.
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