Double answers by voice assistent
# support
d
I notice that occiasionally there is a double answer by the assistent. It sort of repeats the same answer in a different way. for example within this log from minute 1.00
1296d2f7-70e2-417a-9a41-c885668ee47b
It says twice "bedankt voor de informatie" (thank you for the information) This makes the conversation unnatural. How can I solve this?
v
@Derk I'm sorry to hear that you're experiencing issues with repetitive responses. This can happen due to various reasons, such as a glitch in the system or an error in the conversation logic. To resolve this, we can look into the specific log you mentioned and identify the cause of the double answer. Once we understand the reason, we can take appropriate steps to prevent it from happening in the future. If you'd like, I can guide you through the process of checking the conversation logs and adjusting the settings or logic to avoid repetition. Alternatively, if this is a recurring issue that requires a deeper investigation, I would recommend reaching out to our support team for a more thorough analysis. Would you like to proceed with checking the settings and logic, or would you prefer to contact support for further assistance?
You can continue this conversation by mentioning me in the message.
d
I would prefer to have contact with the support team and get some clarification so I can understand this in the future. The doulbe answers happens often
v
Got it. Tagging @User for additional help.
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