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Forwarding calls from to another Australian number
# support
m
I've followed all the correct steps I believe to set up the forwarding call function on my vapi but I'm still managing to have an issue getting it to work? #1211483291191083018
v
message has been deleted
@Matthewgentiluomo I'm here to help you with the call forwarding function on your VAPI. Could you please provide me with more details about the issue you're experiencing? For instance, are you receiving any error messages, or is the call simply not being forwarded as expected? Additionally, if you could share the steps you've taken to set up the call forwarding, that would be very helpful in diagnosing the problem.
You can continue this conversation by mentioning me in the message.
m
When I'm talking to my assistant and ask her to forward the call, she says she will do that then she just randomly hangs up?
s
Hey @Matthewgentiluomo To help track down this issue, could you share: - The call ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help me figure out what went wrong!
m
69207b42-66ca-4eb2-9904-41f122bc481c
22:36:23:961
timestamp
It just hanged up on me instead of transfering the call
s
@Matthewgentiluomo phone call transfer doesn't works for web calls as per tech specs. 
logs
šŸ”µ 11:36:34:467 Daily Stream Ignoring Transfer Request. {"type": "number", "number": "+61450796050"}
m
093668b0-dd18-48b6-a395-d0a131c8a49c
02:42:11:107 timestamp
this call wasn't a web call
i called it through my phone this time and the same thing happened ?
s
@Matthewgentiluomo can you check with twilio logs, once why calls are not forwarded. Twilio Call Sid: CA8bfaf02097679bf83597933a0578eaae 
vapi-logs
šŸ”µ 15:42:22:128 Transferring Twilio Call...TwiML:+61450796050 šŸŸ” 15:42:22:294 Couldn't Transfer Twilio Call. Error: The requested resource /2010-04-01/Accounts/ACd9425387956177f9d28eb49cdfed0acd/Calls/CA8bfaf02097679bf83597933a0578eaae.json was not found
m
s
@Matthewgentiluomo can you check with twilio team once they can help better and share more details about it.
also add me to cc: shubham@vapi.ai
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