json_schema

json
{
  "summaryPlan": {
    "enabled": true,
    "messages": [
      {
        "role": "system",
        "content": "You are an expert note-taker. Summarize this call in a few lines."
      },
      {
        "role": "user",
        "content": "Here is the transcript:\\n\\n{{transcript}}\\n\\n"
      }
    ],
    "timeoutSeconds": 60
  },
  "structuredDataPlan": {
    "enabled": true,
    "schema": {
      "type": "object",
      "title": "CallData",
      "description": "Extract important fields from the call transcript.",
      "properties": {
        "customerName": {
          "type": "string",
          "description": "Full name of the customer."
        },
        "orderNumber": {
          "type": "string",
          "description": "Order or ticket number referenced during the call."
        },
        "issueCategory": {
          "type": "string",
          "description": "High-level category describing the customer’s issue."
        }
      },
      "required": [
        "customerName",
        "issueCategory"
      ]
    },
    "messages": [
      {
        "role": "system",
        "content": "You are an expert data extractor. Only return valid JSON that follows this schema:\\n{{schema}}"
      },
      {
        "role": "user",
        "content": "Here is the transcript:\\n\\n{{transcript}}\\n\\n"
      }
    ],
    "timeoutSeconds": 60
  },
  "successEvaluationPlan": {
    "enabled": true,
    "rubric": "PassFail",
    "messages": [
      {
        "role": "system",
        "content": "You are an expert call evaluator. Return only whether the call was successful.\\nRubric:\\n{{rubric}}"
      },
      {
        "role": "user",
        "content": "Here is the transcript:\\n\\n{{transcript}}\\n\\n"
      },
      {
        "role": "user",
        "content": "Here was the system prompt:\\n\\n{{systemPrompt}}\\n\\n"
      }
    ],
    "timeoutSeconds": 60
  }
}