Hello, I need help setting up call forwarding. I don't know how to do this when using vapi in UI. I found in the functions forwarding phone number, but nowhere is it stated under what circumstances the forwarding will take place. Furthermore, I would need to set much more than just one number, I would need +-8 of them. How am I able to do this in the UI? Using tools? How to do it? Thank you

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Is someone on chat?

@Milan Absolutely, I'm here to help you with setting up call forwarding for multiple numbers using VAPI. In the VAPI interface, you should look for a section where you can manage call routing or forwarding rules. Since you need to set up forwarding for approximately 8 numbers, you'll want to find the option to create multiple forwarding rules or a way to specify a list of numbers. Here's a general approach you can take: 1. **Access Call Forwarding Settings**: Go to the call forwarding or call handling section of the VAPI UI. 2. **Add Forwarding Numbers**: Look for an option to add or configure forwarding numbers. You might need to create multiple rules if you want to forward calls under different conditions. 3. **Specify Forwarding Conditions**: Define the criteria for each forwarding rule, such as time of day, incoming number, or user status. 4. **Save Your Configuration**: After setting up the rules and numbers, make sure to save your configuration. If the UI does not provide a straightforward way to set this up, or if you're unsure about the conditions for forwarding, you might need to consult the documentation or reach out to support for detailed instructions. Since you're looking to set up multiple forwarding numbers, if the UI supports batch configuration, you could potentially set up all the numbers at once. If not, you may have to configure each forwarding rule individually. If you need more specific instructions or if there's anything else I can assist you with, please let me know!

Call forwarding settings dont exist

@Milan I apologize for the confusion. If call forwarding settings are not directly available in the VAPI UI, you may need to use the Create Assistant API to set up call forwarding. Since you mentioned that you need to set up forwarding for approximately 8 numbers, you'll likely need to create multiple assistants or rules to handle the forwarding logic. Here's what you can do: 1. **Create Multiple Assistants**: Use the Create Assistant API to create an assistant for each forwarding rule you need. You'll define the conditions for forwarding in each assistant's configuration. 2. **Omit `forwardingPhoneNumber`**: As per the context provided, if the

forwardingPhoneNumber

attribute is causing errors, you can omit it or set it to null or an empty string ('') to avoid issues. 3. **Define Forwarding Logic**: In the absence of a direct

forwardingPhoneNumber

attribute, you'll need to implement the forwarding logic within the assistant's configuration. This could involve setting up conditions and actions that determine when and where to forward calls. Since the UI doesn't provide call forwarding settings, and if you're not familiar with using the API, it might be best to reach out to VAPI support for detailed guidance on setting up call forwarding through the API. If you need assistance with reaching out to support or if you have any other questions, please let me know.

@Vapi wanna talk with live human

@Milan Please ask support for more info on this.

Good luck lol

@Milan Sorry for the late response. To set up multiple numbers for call forwarding, you need to create a custom transfer call function and add destinations, which you can learn more about here: https://docs.vapi.ai/call-forwarding. To handle which destination to forward the call to, you'll need to use prompting. All of this information is available in the shared document. Please let me know if you face any difficulties.

Got it! Thank you! Solved

@Milan Sweet. Have a great day!