Voice Gender Recognition
# support
d
Hello, is there a solution for voice gender recognition? Our speech assistant adds titles like 'Mr.' or 'Mrs.' based on names, but unisex names make this process challenging. Is there a way to integrate voice gender recognition during communication to improve accuracy?
v
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@Deniz Hello! Voice gender recognition can indeed be a valuable feature for personalizing interactions with a speech assistant. While VAPI itself does not provide a direct voice gender recognition feature, you can integrate third-party voice recognition services that offer gender detection capabilities. These services use acoustic analysis to estimate the gender of the speaker. Once you have the gender information, you can use it to inform your speech assistant's choice of titles. Keep in mind that gender recognition is probabilistic and may not always be accurate, especially for voices that do not conform to traditional gender characteristics. Additionally, it's important to handle this information sensitively and consider privacy and ethical implications. If you need assistance with integrating a third-party service or have any other questions, please let me know!
d
which 3rd-party solutions your suggesting ?
s
@Deniz as of know there is no direct way(no audio mode available) but you can use prompting to idenitfy titles, as your already doing.
d
Thank you, @Shubham Bajaj . Thank you for answer . The issue lies with the agent assigning titles on its own. For example, my name, Deniz, is unisex in Turkish. When we reach out to customers for outbound lead qualification, we might not have any prior information about them(name, surname , etc ). During the conversation, if I tell the AI agent, "My name is Deniz," it sometimes adds a title, such as Mrs. Deniz, Ms. Deniz, or Mr. Deniz. This is especially critical in Middle Eastern countries, where such errors can cause misunderstandings cause the lost lead . Is there any way to prevent this?
s
@Deniz As of know there is no guardrails to prevent incorrect titles for Turkish names instead I suggest using First and Last name without titles but if you require it then you have to pass Title along with the call .
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