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Hello <@865531204849500190> <@&1231325148079194222>  are you able to provide me with the PCAP files for the following call IDs: 16f801bd-2c92-47dd-a6c2-b33ccc0bbe8a and a1f3b338-8f10-44f1-b46f-5ded87c8adbc

Thanks!

<@764355034871103499>
Hello! I'd be happy to assist you with obtaining the PCAP files for the call IDs you've provided. However, I'll need the `orgId` associated with these calls to proceed. Could you please provide me with the `orgId` for each call ID?

You can continue this conversation by mentioning me in the message.

<@764355034871103499>
Please ask support for more info on this.

Hello are you able to provide me with the PCAP files for the following call IDs: 16f801bd-2c92-47dd-a6c2-b33ccc0bbe8a and a1f3b338-8f10-44f1-b46f-5ded87c8adbc? Here is my Org ID: 4a3999eb-d370-420d-9cc4-f4d14367bae0

Hello <@1233640756548206643> are you able to provide me with the PCAP files for the following call IDs: 16f801bd-2c92-47dd-a6c2-b33ccc0bbe8a and a1f3b338-8f10-44f1-b46f-5ded87c8adbc? Here is my Org ID: 4a3999eb-d370-420d-9cc4-f4d14367bae0

<@764355034871103499>
Thank you for providing the Org ID. To assist you with obtaining the PCAP files for the call IDs you've mentioned, I would typically need to access our system tools or direct you to the appropriate department that handles such requests.

However, as a support bot, I don't have the capability to directly retrieve PCAP files. Please reach out to our support team with the call IDs and your Org ID, and they will be able to assist you further in obtaining the PCAP files you need.

If there's anything else I can help you with, please let me know!

<@764355034871103499> allow me sometime to check with team, as of now I couldn't see PCAP files for the shared call ids.
https://cdn.discordapp.com/attachments/1325109482501570560/1325750283497897984/Screenshot_2025-01-06_at_14.21.32.png?ex=677cecaa&is=677b9b2a&hm=288aabd1c8a4c091679becf25a361e00619a11efed3ffc97e480950ec1c94c42&

Hey <@764355034871103499> I have checked again and found that we don't have PCAP files for the shared call IDs. This is quite unusual, as it seems these particular PCAP files are missing. Please let me know if you have other call IDs for which you need PCAP files.