forwarding call that exceed concurrency limit
# support
i
is there a way to set a number to forward the call to if the call either drops due to concurrency limit or retrieving assistant details fails?
v
@isaiahbuilds Absolutely! You can set up a forwarding number to handle scenarios where a call drops due to concurrency limits or when there's an issue retrieving assistant details. This can be configured in your call handling settings or through your Voice API platform, depending on the specific capabilities and configurations of your system. If you need assistance with setting this up or have any specific questions about how to configure this in your environment, please let me know, and I'll be happy to help further!
You can continue this conversation by mentioning me in the message.
i
i foudn the docs thanks.
s
@isaiahbuilds just checking if you still require further help.